Tag Archives: Post-Truth

PR and the Power of the CorpSumer

CorpSumers are a powerful and growing segment of consumers that place shared values at the center of their decision-making. They cross all ages, geographies and demographics and they care more about corporate reputation than the actual features and benefits of the products. Their attitudes and beliefs about company reputation are so strong that they drive…

Crisis Management in a Post-Truth Era

These days, it seems like no one is safe from a crisis arriving suddenly and unexpectedly. Some have subscribed this phenomenon to hypersensitivity on the political left and right, goaded on by professional activists who subscribe bad intentions to…well, everything. In fairness, there’s something to this idea that culture warriors jumping to conclusions (or trawling…

The Hardest Conversation: “Values”

Our last post emphasized the somewhat counterintuitive idea of emotionlessly planning for an emotional response. Given that this is a fairly broad idea, I thought it might be helpful to do a deeper dive into some unique elements of this planning process for standing up or laying low. As an organizing principle, when working with…

The Post-Truth False Choice: Stand Up or Lay Low

In the post-truth era, seizing opportunity and limiting risk has taken on an entirely new meaning. Over the past few months, I’ve spoken with dozens of experienced communicators who are dealing with this new reality and the added complexity layered into seemingly every decision. Many experts and commentators have cheered for more assertive and proactive…

Super Bowl Ads – Political Commentary or Post-Truth Playbook?

Before the kickoff of the Super Bowl last night the internet was already buzzing with conversation about the “Ad Bowl” – from ads that leaked to the Coca-Cola commercial celebrating diversity right before the kickoff. This year’s ads covered some heavy topics like diversity, immigration and gender equality. And much has already been written about…

The Citizenship Imperative: How Companies Can Win In a Post-Truth World

Much is being written about the importance of “people like me” and the emotional decision-making by consumers despite the facts. And while marketers scramble to address the questions about how to reach, engage and activate “people like me” and create emotional connections, companies may be missing an equally important opportunity. The post-truth economy creates new…

Public Relations at a Crossroads: Post-Truth Should Not Signal the Return of Spin

Post-Truth analysis has been front and center since the Presidential election, with the “post-truth” terminology named the “word of the year” by Oxford. At the heart of the debate about the post-truth environment is the apparent decline of the importance of facts, in favor of emotion. Repetition seems to be the new truth. Because people…