Reputation is one of those amorphous things that people struggle to define, yet seek to protect at all costs. Famous quotes about the importance of reputation abound, and companies generally accept the notion that reputations are worth protecting. Over the two decades I’ve been working in reputation management, the practice has evolved from an earned…
In the next two months, seasonal generosity will reach its annual peak – coat drives, food drives, toy drives. Our favorite brands, our favorite stores and our favorite companies are making it easy for us to give to others. And what could be wrong with that? This won’t be a blog rant about the need…
There’s an interesting piece about Walmart running into trouble with its U.S. expansion in the wake of the Mexico bribery scandal. Walmart presents a tricky issue for community, civic and government leaders. Organized labor opposes them…for their refusal to commit to union construction, and for their large, unrepresented work force. Community watchdog groups bemoan the…
The world doesn’t need another blog about Walmart’s Mexico problem. We all know the deal: allegations of bribery pose reputational risk. So does obstructing and covering up an internal investigation…offenses that lead to textbook responses: board and executive resignations, the appointment of watchdogs, a re-examination of policies. And as we know, Walmart has had plenty…